Duration: 4 hours

Dr. Bill Hefley ,
Managing Principal Consultant, Pinnacle Global Management, L.L.C.

Workshop Outline:

Section 1: Current Organizational Challenges

• Organizational challenges
• Common software challenges

Section 2: Critical Competencies

• Leadership
• Business process management
  • Achieving standardization
  • Delivering high quality products and services
  • Applying a process approach
  • Continual improvement
• Recruiting, selection, and training
• Developing competencies and the workforce
• Effective organizational culture
  • Teamwork
  • Learning and capability development
  • Information sharing
  • Empowerment and involvement
• Fact-based management
• Mutually-beneficial supplier relationships
• Continual management of innovation and change
• Customer and market focus
• Managing the context – corporate social responsibility

Section 3: Overview of the People CMM®

• Model Background
• Architecture of the People CMM
  • Level 1 – Inconsistent management
  • Level 2 – Consistent people management
  • Level 3 – Competency management
  • Level 4 – Capability management
  • Level 5 – Continual management of innovation and change

Section 4: Major Threads in the People CMM®

• Improving individual capability
• Developing effective work groups and organizational culture
• Motivating, managing, and quantifying performance
• Shaping the workforce to meet current and future organizational needs

Section 5: Applying the People CMM to Sustain Critical Competencies

• Mapping Relevant Process Areas to Organizational Challenges and Critical Competencies

Section 6: Integrating Multiple Models

• Identifying relevant frameworks
• Deploying and sustaining high-maturity software practices
• Practices of leading organizations
• Integrating multiple frameworks to guide and sustain business excellence

Dr. Bill Hefley is currently a Managing Principal Consultant with Pinnacle Global Management, L.L.C. He has over thirty years experience in all aspects of the information technology field. Dr. Hefley has been on the faculty at Carnegie Mellon University and IBM's Executive Consulting Institute. Dr. Hefley has taught the SEI’s Introduction to the Capability Maturity Model® for Software and Introduction to the People CMM® courses. Bill's research interests include human capital management, process and capability modeling, organizational capability assessment, human-computer interaction, and software engineering education.