MICHAEL FAGAN

As a product development manager at IBM, Michael created the Fagan Inspection Process for use on his own projects. Over the years, this has been enhanced and expanded into the Fagan Defect-Free Process™, incorporating Formal Process Definition, and reinforcing the Continuous Process Improvement aspect of the Inspection Process. Using the inspection method, he was also able to use its metrics to monitor projects and keep them on track.
The methodology developed by Michael Fagan is credited with dramatically reducing the number of defects in software and hardware products, increasing the feature content per release, shortening cycle time, increasing customer satisfaction, improving development processes, accelerating SEI/CMM maturity in organizations, and significantly reducing costs!

4 hrs. workshop : "Virtually Defect-Free Software in Less Time"

BILL HEFLEY, PhD

Dr. Bill Hefley is currently a Managing Principal Consultant with Pinnacle Global Management, L.L.C. He has over thirty years experience in all aspects of the information technology field. Dr. Hefley has been on the faculty at Carnegie Mellon University and IBM's Executive Consulting Institute. Dr. Hefley has taught the SEI’s Introduction to the Capability Maturity Model® for Software and Introduction to the People CMM® courses.
Bill's research interests include human capital management, process and capability modeling, organizational capability assessment, human-computer interaction, and software engineering education.

4 hrs. workshop : "Sustaining Critical Competencies: Applying the People Capability Maturity Model® (P-CMM®)"